The tutorial walks through the whole thing in a few minutes: drop in a document, pick a look, add your brand, export a PDF. The same video is behind the Help Tutorial button inside the app.
Check your spam folder first — it is usually there. If not, have it sent again to the address you used at checkout. If you mistyped that address when you paid, the resend cannot reach you: email [email protected] with the address you did use and we will fix it by hand.
There is no reset email — a person handles it. Email [email protected] from the address on your account and we will send you a new password the same day.
Open Profile Settings (from the Profile menu in the app, or here) and use Change your password. You will need your current one.
Your login works on up to three devices. If you have changed computers, email [email protected] and we will reset it.
On your own computer, in your browser. Nothing you make is uploaded to us or to anyone else. That is also why clearing your browser data (or “site data”) deletes saved projects — use Export project to keep a copy of anything that matters.
Not automatically — nothing syncs, because nothing leaves your machine. Use Export project to save a project file, and open it on any other computer with Import.
The optional AI features connect straight from your browser to the AI provider you choose, using your own API key. We are never in that path: we do not see your documents or your key, and the provider bills you directly — usually pennies. Every other feature works without AI, and you can turn AI off entirely in AI Settings.
The trial runs for 30 days. When it ends the app locks, but nothing you made is lost — it is still on your computer, and it is all there again the moment you upgrade.
Access to Report Makeover, the app, on up to three devices. One payment; there is no subscription.
30-day money-back guarantee. If Report Makeover is not for you, open Profile Settings and use Request a refund within 30 days of purchase. No questions, no form to argue with. Your access ends when the refund is issued, and the work saved in your browser stays where it is.
Stripe emailed it to you when you paid. Your payment details, including the Stripe payment ID, are on your Profile Settings page — quote that ID if you write to us about a payment.
Email [email protected]. Tell us your username and what you were trying to do, and we will reply the same working day.